I was used to digging through the freezer of my refrigerator to find what I wanted after the shelf kept falling off its holder. Items would fall down and between the other shelves below. It was very frustrating.
I finally found a fix for this today on the internet. Here's the video:
How to permanently fix falling freezer shelves in GE Profile Refrigerator
It worked for me!
I think it should work for other refrigerators with the same problem.
Here's a nice cartoon about a man and his refrigerator: